General Terms and Conditions

Table of Contents

1.1 Introduction
1.2 Legal basis of the contract
1.3 Company details
1.4 Platform services
2.1 Content of the registration service
2.2 Ordering the service
2.3 Service fee and payment
2.4 Services and place of fulfilment
3.1 Fulfilment of the service
3.2 Financial document
3.3 Access to invoice and receipt
4.1 Comfortia
4.2 Auxil
5.1 Customer’s responsibilities
5.2 Order dispute, complaints
6.1 Right of withdrawal
6.2 Contact
6.3 Unfair pressure
6.4 Bank chargeback procedure
7.1 Operator’s responsibilities
7.2 Miscellaneous provisions
7.3 Applicable legislation

1.1 Introduction

These General Terms and Conditions apply to all domains (URLs) ensuring the official accessibility of the website (an independent international registration portal), including associated mobile applications, subdomains, as well as any related network services and interfaces.

Applicable laws: Directive 2011/83/EU of the European Parliament and of the Council (on consumer rights) and Directive 2000/31/EC (on electronic commerce), as well as related national laws.

1.2 Legal basis of the contract

The customer (buyer, visitor, user) is required to read and acknowledge this document when ordering a vehicle registration service on this portal.
Finalizing an order via payment is considered acceptance of these General Terms and Conditions (GTC).

During the main steps of the purchase, the customer will encounter checkboxes clearly summarizing the most important information and providing direct access to this document and other legally required notices.
Selecting these checkboxes is a prerequisite for finalizing the order, and their active selection constitutes an explicit legal statement of acceptance by the customer. Acceptance by the customer—even, as per Article 6(1) and (4) of Directive 2011/83/EU—is legally effective if the operator has made the terms easily accessible and the acceptance is expressly given.

This legal declaration also includes an acknowledgment by the customer that entering into the contract creates a payment obligation and that—if service performance commences immediately after contract conclusion—they cannot exercise the right of withdrawal after service completion (see point 6.1).

The content of the contract is defined jointly by mandatory legal regulations and this document. The GTC stipulates the parties’ rights and obligations, the conditions for establishing and fulfilling the contract, payment rules, liability provisions, and rules for withdrawal and legal remedies.

1.3 Company details

  • Enternova Kft. H-2161, Csomád, Szent István utca 48.; Tax no.: 24892955-2-13 Company registration number: 13 09 186967
    Identifiers for government documents and official services: 5-6127000034822/A

Hereinafter: operator (service provider, agent, intermediary).

* The sale of Hungarian e-vignette is based on the centralized mobile sales service of Nemzeti Mobilfizetési Zrt.
Display link to government page

1.4 Platform Services

The online system provides an independent, international vehicle registration service enabling users to register for motorway usage fees of several countries through a unified interface.
The service is intended to offer fast, secure, and convenient vehicle registration for users, with a multilingual interface, various payment methods, and round-the-clock customer support.

The term “e-vignette” is commonly used as a colloquial term; however, the platform actually provides online registration of road usage rights, not physical e-vignettes.
Throughout the purchase process and in various parts of the portal—especially at mandatory acceptance checkboxes and in the order summary—the system clearly indicates that the subject of the order is a vehicle registration service.

For some countries, the system may hold official partner status, which is clearly displayed during the purchase process.
If there is no such indication in a given segment, the operator acts as a separate, independent registration service provider for the relevant country, based on an order with the provided vehicle data, and enters those details into the official system.
The operator does not verify the relationship between the person initiating the order and the vehicle; anyone can initiate a vehicle registration regardless of their relationship to the vehicle.

The operator highlights its independent status on all interfaces and expressly avoids using any designations, symbols, visual elements, or design solutions referring to official state e-vignette portals or partnerships.
Based on customer feedback, communication is continuously updated to avoid any linguistic ambiguities arising from machine translation and to clearly indicate the status and nature of the service.

2.1 Content of the registration service

The platform’s vehicle registration service consists of two inseparable elements: (a) vehicle registration administration, and (b) authoritative official registration of road usage entitlement.
A vehicle registration fee is charged by the operator, which is separate from the authority fee but appears as a single gross final amount with tax in the purchase process,
in accordance with Article 6(1) of Directive 2011/83/EU and Section 11(1)-(2) of Government Decree 45/2014 (II.26.), as the default appearance and payable total of the service.

In addition to the official registration of road usage entitlement, the inseparable parts of the vehicle registration service are:

  • SMS notification of successful registration

  • 24/7 continuous customer support

  • Comfortia change guarantee service (see point 4.1)

  • Auxil penalty assistance service (see point 4.2)

Applicable law: Article 6(1) of Directive 2011/83/EU.
* For Hungarian e-vignette, the service takes place according to point 4.1.1 of the GTC, hence this point is not applicable.

2.2 Ordering the service

When ordering, the customer must provide all information required by the relevant toll system. This generally includes the vehicle category, country code (license plate prefix), the license plate number, the planned start date and duration of road usage, the country or region to be covered by the e-vignette, as well as the customer’s contact information (email address, phone number). Some countries may require additional data (e.g., chassis number, passport number, name); such additional requirements derive from the official toll system in the relevant country and not from the operator’s discretion.
Data management details are described in the Privacy Policy (available: links differ by language—in the footer).

2.3 Service fee and payment

The summary window on the checkout page displays the order details and the total vehicle registration fee for the transaction (which includes the authority fee for road usage entitlement). Only one gross final amount is displayed, covering all costs and taxes; the customer will not be charged any additional fees either in later payment steps or after payment. The transaction does not involve any automatic or recurring subscription, nor will there be any hidden charges later.

In the final step, the bank payment page is displayed, where the total payable amount and currency appear again. This ensures that, before finalizing payment, the customer receives a further confirmation of the total amount and currency to be used.

Applicable laws: Directive (EU) 2015/2366 of the European Parliament and of the Council (PSD2), Directive 2011/83/EU (consumer rights), and the national implementation of Directive 2005/29/EC.

2.4 Services and place of fulfilment

a) For road usage entitlements valid in Member States of the European Union, the Service Provider acts as an agent for the benefit of national toll service providers, transferring the service based on the submitted vehicle data.
The general VAT rate applicable for the motorway in question applies to the online administration and convenience services provided by the Service Provider.

b) For countries outside the European Union—Belarus, Moldova, and Switzerland—road usage entitlement is considered as rendered in a third country.
For these cases, the Service Provider’s home country VAT rate applies to its online administrative and convenience services.

c) VAT rates for the service:
Belarus – 27% VAT (Hungarian rate), Moldova – 27% VAT (Hungarian rate), Switzerland – 27% VAT (Hungarian rate),
Austria – 20%, Czechia – 21%, Romania – 21%, Slovenia – 22%, Bulgaria – 20%, Lithuania – 21%, Slovakia – 23%.

Applicable laws:
– Article 31a(2)(j) of Council Implementing Regulation (EU) 282/2011
– Article 47 of Directive 2006/112/EC

Acceptance of the registration service takes place by checking the mandatory checkboxes displayed at checkout.

The service provider, as agent for and on behalf of the customer, intermediates road usage entitlements for the following issuers:

Austria – ASFINAG (Autobahn- und Schnellstraßen-Finanzierungs-Aktiengesellschaft), Schnirchgasse 17 (Austro Tower), Vienna, 1030
Czechia – State Fund for Transport Infrastructure (Státní fond dopravní infrastruktury, SFDI), Sokolovská 1955/278, Prague 9, 19000
Romania – National Company for Road Infrastructure Administration (Compania Națională de Administrare a Infrastructurii Rutiere S.A., CNAIR), Dinicu Golescu Blvd 38, Bucharest (District 1), 010873
Slovenia – DARS d.d. (Slovenian Motorway Company), Ulica XIV. divizije 4, Celje, 3000
Slovakia – Slovak Road Administration (Slovenská správa ciest, SSC), Dúbravská cesta 115/22, Bratislava – Karlova Ves, 84104
Bulgaria – Road Infrastructure Agency – National Toll Administration (Агенция „Пътна инфраструктура“ – Национално Тол Управление), Nikola Petkov Blvd 86, Sofia, 1618
Switzerland – Federal Office for Customs and Border Security (Bundesamt für Zoll und Grenzsicherheit, BAZG), Taubenstrasse 16, Bern, 3003
Moldova – National Road Administration (Administrația Națională a Drumurilor S.A.), Bucuriei Street 12A, Chișinău, 2004
Lithuania – Via Lietuva AB (Lithuanian Road Administration), Kauno St. 22-202, Vilnius, 03212
Belarus – Belavtodor Directorate General, Zagorodny Lane 58A, Minsk, 220073

* The sale of Hungarian e-vignette is based on the centralized mobile sales service of Nemzeti Mobilfizetési Zrt.

3.1 Fulfilment of the service

Following successful payment, the operator will immediately begin processing the order in the system for the destination country. Simultaneously, the customer sees a countdown timer on the interface showing the anticipated processing time and will receive an automatic email notification to the provided address for the primary confirmation of their order.

This confirmation clearly indicates that service performance—that is, vehicle registration—has commenced, but also that until the next (final) confirmation is received, service delivery is not yet complete and road usage entitlement is still pending.
Typical fulfilment time is 1–8 minutes (maximum ~16 minutes); in exceptional circumstances (e.g., external system overload) it may be longer.

If the service cannot be fulfilled within the waiting period and this may cause an unreasonably unacceptable delay for the customer (e.g., significant extra waiting time on the road due to an external toll system issue), the operator will automatically cancel the order. In such cases, the customer will receive a cancellation notice by email and SMS; the financial transaction will be reversed (with full refund of the customer’s payment), and the issued financial document will be marked as cancelled. The system will also temporarily block repurchases under the same conditions to prevent duplicate orders from repeated attempts.

Upon successful vehicle registration in the toll system of the destination country, the customer will immediately receive a final confirmation of service fulfilment by email. This contains detailed order information as well as, in a separate email, a link to download the financial document (invoice or receipt).

The contract is considered fulfilled at the moment when the operator completes the vehicle registration as requested—enters and validates the necessary vehicle data in the competent road authority’s electronic register, obtains road usage entitlement, and sends confirmation to the customer. At this time, the operator also notifies the customer by SMS to the provided phone number, to prevent misunderstandings from possible email delivery errors and ensure multi-channel communication.

The toll regulations of some countries do not allow “overlapping” e-vignette purchases, not even partially. This means that if the Customer purchases toll coverage for a period already partially covered or currently valid, the system will not allow the extension or addition to the previous toll. In such cases, the validity of the purchased toll will automatically start after the previous entitlement expires, for precisely the period specified and paid for in the Order.

It is important to stress that, in such a case—given local laws and the compulsory rules of the official toll system—no refund is possible.
By placing the Order, the Customer explicitly acknowledges and accepts that any timing shift caused by the above conditions is beyond the Service Provider’s liability and does not establish a right to a refund.

3.2 Financial document

Upon fulfilment of the order, a link to the financial document (invoice or receipt) will be sent to the customer in a separate email. If the customer did not check the “I require an invoice” box during the purchase and did not provide billing information, a receipt is issued automatically.

Applicable laws: Directive 2006/112/EC (VAT Directive), Article 226; and Hungarian VAT Act (Act CXXVII of 2007) Sections 166(1) and 169–171.

The customer may see a detailed breakdown of transaction costs (net amount, transferred tax, etc.) on the financial document (may vary by country), which does not contradict the fact that the price was previously communicated as a gross final amount at the time of purchase (see 2.3).
The operator is legally obliged to state the taxable base, applied tax rate, and transferred tax amount on the invoice.
During the purchase, the customer confirms, via a mandatory checkbox, that they have reviewed the exact content of the purchase (especially the vehicle registration service and total payable amount), thus receiving full information about the service prior to contract conclusion.

The Provider is not able to issue an invoice for tax refund purposes. By filling in billing details at checkout, the customer confirms that the service is used as a final consumer.

Any possible correcting or invalidating invoice (document equivalent to an invoice), issued by the Service Provider (at the customer’s request or due to technical reasons), modifies or invalidates the original invoice according to Section 170 of the VAT Act.
The Customer acknowledges that, in bookkeeping, only the latest valid document must be recorded.

Applicable law: Hungarian VAT Act (Act CXXVII of 2007), especially Sections 166(1) and 169–171, and Articles 369a–369k of Directive 2006/112/EC.
* In the case of a Hungarian e-vignette purchase, this clause does not apply.

3.3 Access to invoice and receipt

After a successful purchase (typically within a few minutes), the system sends the download link for the invoice/receipt by email. Before downloading, the system requires CAPTCHA verification and email confirmation from the customer.
The financial document is accessible at the given link for 365 days from the date of purchase.

Applicable law: Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) Article 5(1)(f), principle of data integrity and confidentiality.

4.1 Comfortia

The Comfortia add-on service provides value-added elements beyond registration services, to which the customer is entitled as follows:

  • Correction of license plate errors: In the case of immediate or future-valid road usage entitlement, a mistyped license plate may be amended free of charge (once).

  • Correction of country code: In the case of immediate or future-valid entitlement, a wrongly entered country code may be changed (once).

  • Correction of vehicle category: In the case of immediate or later-valid entitlement, a wrongly chosen vehicle category may be changed (once), even if the new category has a higher fee (the price difference is borne by the operator).

  • Change of destination country: In the case of immediate or upcoming entitlement, an incorrectly chosen destination country may be changed (once), even if such modification is generally not possible between countries due to different systems.

  • Modification of validity start date: In the case of immediate or future-valid entitlement, an incorrectly entered start date may be amended (once).

  • Protection against partial mistyping: Automatic and, if needed, manual system checks to filter out obvious input errors.

  • Cancellation (storno) option: For future-valid road usage entitlements, a full refund is available if canceled no later than 24 hours before validity starts. * (Except annual e-vignette, see below.)

* The 24-hour deadline is not a restriction of statutory right of withdrawal, but a voluntarily provided, pre-service refund option by the operator, which is valid for the entire service regardless of the original e-vignette issuer’s terms.
For annual e-vignette, cancellation is not possible, but exchange can be requested!

The partial mistyping protection system ensures that if the customer makes a clear error in entering data, the system first automatically filters it out, and if needed, manual intervention is triggered. In such cases, the operator’s administrator may request clarification (correction data) from the customer, or if the error is clearly identifiable, perform the required correction without the customer’s involvement. This service component helps avoid lawful penalties (e.g., so that a mistyping does not render a registration invalid).

No more than two different Comfortia correction requests can be made per order, and only once per transaction. Partial mistyping protection activation does not count toward the correction request limit.

All additional costs that arise under Comfortia (e.g., human administration, re-registration and toll fee, upgrade fee for a higher category, repeated banking fees, SMS, losses from currency exchange) are borne by the operator.
Comfortia requests submitted via the support ticket system are typically processed and executed within 10–25 minutes.

The Comfortia service is a voluntary guarantee provided by the operator, which does not affect or limit the consumer’s rights established by law (e.g., claims in cases of defective performance).
* For Hungarian e-vignette, the service takes place according to point 4.1.1 of the GTC, so this point is not applicable.

4.1.1 Optimum package (exclusive value-added service)

When purchasing a Hungarian e-vignette, the road usage fee (E-vignette) can only be purchased as part of the Optimum package provided by the Service Provider. The Optimum package is a supplementary service bundle offered by the Provider in addition to the NMFR basic service and constitutes an exclusive value-added service as defined in section 3.2.1 of the Reseller Business Regulations (VÜSZ) of Nemzeti Mobilfizetési Zrt.

If the Customer does not wish to use the Optimum package, the order can be interrupted at any time without legal consequences, and the purchase may be continued via the central sales page of Nemzeti Mobilfizetési Zrt. through a link offered at the basic introduction, without the Optimum package.
The Service Provider clearly highlights this possibility at the start of the purchase process and provides a direct redirect link to the central interface of Nemzeti Mobilfizetési Zrt.

The price of the Optimum package depends on the selected type of e-vignette (daily, weekly, monthly, annual) and the vehicle category. The exact amount is displayed in the checkout step before finalizing the payment, listed separately from the e-vignette fee.
This breakdown is also provided on the receipt or invoice issued to the Customer. The price of the Optimum package changes only according to vehicle type, chosen validity period and area.
The Optimum price acknowledged by the Customer will appear consistently during later purchases under the same conditions (same e-vignette type and vehicle category).

The Optimum package includes the following service elements:

a) Typo correction: The Customer is entitled, within 60 calendar days of order fulfilment and for one transaction only, to request correction of the license plate in case of typographical error or other error attributable to the Customer, free of charge.
The Provider reserves the right to refuse modification if the typo affects more than 3 characters and thus appears to relate to a different vehicle.

b) Change of destination country: The Customer may, within 60 calendar days of order fulfilment and only once per order, request free modification of the destination country (validity area) indicated in the order. 

c) Cancellation and full refund: The Customer is entitled to cancel the order and request full refund (the e-vignette fee plus the Optimum package fee), provided that the cancellation request is submitted in writing to the Provider at least 24 hours before e-vignette validity starts.
This refund right does not apply for annual validity e-vignette products, due to their special nature and sales conditions.

d) SMS notifications: The Provider will send automatic SMS notifications to the phone number given by the Customer regarding significant order events, including successful purchase, approaching e-vignette expiry, and end of validity, for the Customer’s information and road safety.

The Optimum package is optional. The services included have standalone economic value, exceeding the contents of the NMFR basic service and are only available from the Service Provider as part of the Optimum package.
If the Customer does not wish to use the Optimum package, the Provider ensures direct access to NMFR services via another reseller through a direct link at the first step of the purchase process on the central sales interface of Nemzeti Mobilfizetési Zrt.

No convenience fee is charged during the purchase by the provider.

4.2 Auxil

The Auxil add-on service, as part of the vehicle registration service ordered here, provides legal assistance in cases where the customer is fined due to reasons directly related to the service ordered on this platform.
Typical reasons may include:

  • Retrospective purchase: Road usage entitlement was purchased after entering a toll section (or after the grace period), and thus a fine was imposed.

  • Input errors: Errors or mistyped vehicle data (e.g., license plate or country code) resulting in a fine issued by the authorities.

  • Incorrect vehicle category: The toll was not paid for the correct category, and a fine was issued as a result.

  • Wrong destination country: E-vignette registration purchased for the wrong country.

  • Incorrect country code: Entering the incorrect country code upon purchase, resulting in the vehicle/owner being fined.

In the above cases, the customer is entitled to contact the operator within 180 days from the order date with the penalty documentation.
The customer must submit the official penalty notice/payment slip and all relevant documents, after which they may request active legal assistance from the operator.
The operator in such cases—if needed with the help of external legal partners—will act as authorized representative before the authorities: file appeals, request a payment extension/instalment plan, or on grounds of equity, ask for a reduction in the penalty amount.

In certain exceptional, equitable cases, the operator may reimburse the customer for the penalty amount (up to a maximum of EUR 300), even if the penalty arose solely from the customer’s own error. Such compensation is only possible if, after assessing all the circumstances, the operator determines that delays or errors in the service provided may have contributed to the penalty, or for other equitable reasons. Such favorable decisions are not automatic, are not guaranteed, and each case is examined individually.

Use of the Auxil service does not affect the customer’s rights to general legal remedies provided by law. The assistance offered by Auxil is a voluntary commitment by the operator to support the customer’s procedure before the authorities, but does not guarantee cancellation or reduction of fines.
Auxil does not apply to cases where the customer enters road sections for which they did not and could not have a valid order (e.g., extra toll roads, bridges or tunnels with dedicated charges).
* In the case of Hungarian e-vignette, the service is set out according to point 4.1.1 of the GTC, and thus this point is not applicable.

5.1 Customer’s responsibilities

Successfully executing a payment transaction does not in itself mean that road usage entitlement has become valid—e-vignette validity only takes effect once all necessary confirmations sent by the system have been received, and the customer has checked and found the data contained therein (vehicle data, personal data, date, country, etc.) correct. Receipt documents (receipt, invoice, transaction ID) on their own do not authorize road usage.

In the event of a fine or other claim, only the actually valid road usage entitlement (or lack thereof) can form the basis for a claim. The toll section must only be entered when the required electronic proof of entitlement is available and valid, and all data matches the purchase information.

The operator fulfills every order based on the data provided by the customer and is not obliged to check whether the customer already holds a valid entitlement for the same (or overlapping) period, or whether the submitted vehicle category, country code, and license plate are correct.
However, the system technically checks license plate syntax at data entry, and will issue a warning if it suspects a possible licence plate typo or if “home country” and “destination country” are swapped, to assist correct data registration.

The customer bears full responsibility for the accuracy of the data provided and acknowledges that errors arising from this (e.g., fines due to wrong category, invalidity due to mistyped license plate, mistaken country code, or destination country) are not the operator’s responsibility.

The customer is not entitled to request a refund from the operator on the grounds that a valid road usage entitlement already existed for that vehicle for the same (partially or fully overlapping) period, or that the service would have been available elsewhere (e.g., from another reseller or directly on the state interface) at a more favorable price.

Checking validity is always the customer’s responsibility. The customer is also responsible for waiting for service completion and using the toll section only while holding valid entitlement.

The customer is responsible for accepting the fulfilment of the ordered service—based on the notifications above—if it was performed with the submitted data. If the customer, due to uncertainty, fails to ensure validity and repeats an order multiple times, and all are fulfilled, the fees for duplicate orders are non-refundable, unless duplication results from a technical system error or other legal regulation provides otherwise.

In the case of repeated, unjustified orders, the operator may, out of goodwill, choose to refund duplicate amounts, but is not obliged to do so. If the customer repeats the order before the protective time limit indicated by the system (see point 3.1) expires, and all are fulfilled, then the damages from repeated purchases are borne by the customer.

For Romanian e-vignette (rovinieta, toll), it is not possible to amend a mistyped chassis number locally; the customer must handle this with the official Romanian toll authority by presenting documents and submitting a request.
To prevent typos, in the case of rovinieta, we provide a separate confirmation window for chassis number entry, just as we do for license plate confirmation in other cases.

5.2 Order dispute, complaints

During the purchase process, and in line with Directive 2011/83/EU, the customer encounters checkboxes requiring active confirmation; accepting these is a prerequisite before finalizing the order. The purpose of these elements is to ensure that, prior to concluding the contract, the customer has acknowledged and expressly accepts these GTC, the Privacy Policy, and any other mandatory notices. On the Checkout and bank payment pages, the full final amount (gross, with taxes and currency) appears clearly at least twice. The invoice/receipt may show a breakdown of items for tax reasons, but this does not affect the validity of the total amount communicated at the time of purchase.

After completing the purchase, the customer is generally not entitled to dispute the transaction amount or the applied fee if they clearly saw and approved these before payment. Partial or full refunds cannot be claimed on the basis that the service would have been available elsewhere for free or cheaper, or because the customer did not read the terms, misunderstood the price or currency, or no longer wishes to use the service for any reason.

It is the customer’s responsibility to wait for service completion and only use the toll section with valid entitlement. Special rules may apply to certain special toll sections (e.g., bridges, tunnels) in different countries; the operator is not responsible for damages resulting from ignorance of these rules. The operator often provides information about such extra-fare sections alongside the relevant order, but the customer must always observe local rules in the first instance. If, during their journey, signs, road markings, barriers, gates, or payment terminals indicate that extra charges are necessary (meaning the national or regional e-vignette does not apply to that section), the customer may use that at their own risk and cannot hold the operator liable for any omissions regarding these.

6.1 Right of withdrawal

Statutory right of withdrawal: According to Directive 2011/83/EU and Government Decree 45/2014 (II.26.), the consumer is generally entitled to a 14-day right of withdrawal in contracts concluded remotely. However, if the customer expressly consents to immediate commencement of the service during purchase—by checking the respective box—and acknowledges that their right of withdrawal ends upon complete performance, then the right of withdrawal ceases upon fulfilment of service. As the operator immediately initiates and fulfils vehicle registration upon payment, service completion usually takes only a few minutes, so the right of withdrawal ends simultaneously with completion.

Applicable laws: Article 16(a) of Directive 2011/83/EU (withdrawal exemption for fully performed services) and Section 29(1)(a) of Government Decree 45/2014 (II.26.).

Comfortia cancellation option (voluntary concession): Beyond the statutory right of withdrawal, within the Comfortia service (point 4.1), the operator voluntarily provides the following cancellation option:

(A) If the road usage entitlement is not yet valid: In this case, the purchase can be canceled before validity begins. Cancellation must be initiated via the online contact form; afterwards, the operator will send a cancellation declaration for completion, which must be signed by hand and returned as a photo or scan at least 24 hours before validity is set to start. After receipt, the full amount paid will be automatically refunded to the account or payment instrument used for purchase (provision of a separate account number is not possible). The refund process begins within a few hours of receiving the declaration; depending on the payment provider, the credit should appear within 1–3 business days. In some cases, the refund may not appear as a new item, but as a “reversed” status of the original transaction.

If the customer submits their cancellation declaration correctly at least 24 hours before validity starts, the entire paid amount will be refunded.

(B) If the entitlement is already valid: An already active road usage entitlement cannot be canceled or refunded.

Modifications may only be possible within the limited scope of the Comfortia service (point 4.1).
* For Hungarian e-vignette, service is as per point 4.1.1 of the GTC; therefore, this point does not apply.

6.2 Contact

A direct contact option with permanent customer support (online contact form) is available in the footer of the page. Customer support is available 24/7/365 with an average response time of 1–15 minutes depending on traffic. After selecting the relevant support menu, the customer may indicate if their order has not arrived within the usual timeframe. In such cases, the operator will resend all previous confirmation emails (typically three distinct messages) and repeat the SMS notification. This function can only be used once per order; if confirmations still do not arrive, the customer can open a new support ticket to report the problem. Incoming support tickets are generally reviewed within 1–15 minutes and responded to with appropriate action depending on the issue.

Contact is generally possible from any (system-accepted) valid email address. However, for data protection and security, we can only process requests that can be credibly linked to a valid order registered in our system.

Requests, complaints, or appeals submitted on behalf of other persons, or from an email address different from the order—even if the applicant identifies themselves as a family member, authorized person, or representative—will not be handled. Such cross-referenced requests are rejected, except where the actual (original) customer has previously given written, explicit authorization for said representative, and the relevant documentation is provided (signed and compliant with necessary data protection requirements).

The operator—in addition to fulfilling statutory obligations—may freely choose its communication channels.
No telephone support number or unique email address is provided; contact is via the online form only.
This fully ensures compliance with relevant regulatory requirements—especially Article 5(1)(c) of Directive 2000/31/EC (direct electronic contact availability) and Article 21 of Directive 2011/83/EU (rules on contact via phone charges).

A “chat” window may appear on the user interface at certain times for quick contact; the absence or temporary unavailability of this feature cannot be claimed, as it is an occasional supplementary, mostly informational channel to assist new visitors.

After a successful order, it is necessary to wait for its fulfilment (the service usually takes 1-8 minutes); during this time, support tickets cannot be created for the same order (e.g., “I did not receive my order”).
Because incoming orders enter a fulfilment queue, the customer cannot request modification or cancellation during processing, before the queued order is completed.

A request for modification may be submitted after the order is fulfilled (SMS or email sent), taking the Comfortia terms (4.1) into consideration.

6.3 Unfair pressure

The customer’s request for a refund or complaint is only considered in good faith and lawful if submitted in a civilized manner and according to current legislation.

Any claim based on disproportionate pressure, threats, or damage to the operator’s good reputation is not considered good faith complaint handling.
The operator is entitled to reject such a complaint without substantive examination and, if needed, take legal steps to stop unlawful pressure or protect its legitimate interests.

Applicable laws: Articles 8–9 and Annex I, point 24 of Directive 2005/29/EC on unfair commercial practices (prohibition of aggressive commercial practices).
* Note: The principles in this section apply analogously to consumer-side conduct.

6.4 Bank chargeback procedure

The customer must first contact the operator’s customer service in any dispute, complaint, or detected issue, and try to resolve the matter primarily through direct negotiation or by using an official alternative dispute resolution mechanism (conciliation board), in line with Directive 2013/11/EU (on consumer ADR).

Initiating a bank chargeback procedure (chargeback/dispute at the card issuer) without prior notice to the operator may constitute breach of contractual obligations and the principle of good faith, particularly if the service was fulfilled as per the GTC and the customer used it (abusive chargeback).

The operator is entitled to document and defend unjustified or abusive chargebacks with the payment service provider and exclude the customer from further services. In severe or repeated cases of abuse, the operator may claim compensation from the customer, especially if the chargeback causes financial or reputational damage, or results in restriction, suspension, or termination of contracts with payment service providers. Such cases will be investigated and handled by the operator within the limits of applicable laws.

Applicable laws: Directive 2005/29/EC, Article 6(1)-(2) (prohibition of misleading practices), Directive 2013/11/EU (ADR), and Section 6:142 of Act V of 2013 (Hungarian Civil Code, liability for damages caused by breach of contract).

7.1 Operator’s responsibilities

The operator is not liable for damages arising from incorrectly or inaccurately provided data (e.g., mistyped license plate, wrong vehicle category, etc.), nor for cases where the customer did not wait for confirmations to arrive or did not check their content.
The operator is not responsible for non-delivery of notifications if caused by customer errors in contact details (e.g., mistyped email address or phone number), provided that system logs indicate successful transmission.
If the ordered vehicle registration cannot objectively be fulfilled, the operator is only liable to refund the amount paid by the customer via the original method.

The operator undertakes to record each order accurately in the relevant official registers within the indicated time, based on the provided data, and to send detailed confirmation of fulfilment to the customer. The operator promptly investigates any technical errors or anomalies within its control and ensures, if necessary, correction, repeated fulfilment, or proportional refund to the customer.

The operator is obliged to conduct data processing in compliance with relevant data protection laws—especially GDPR—and maintain appropriate technical and organizational measures for this purpose.

7.2 Miscellaneous provisions

If any provision of this document is found invalid, illegal, or unenforceable, it does not affect the validity, legality, or enforceability of the remaining GTC sections. In that case, the given provision must be replaced or interpreted in line with the parties’ original intent and relevant laws.

The operator’s failure to exercise any right or entitlement does not constitute a waiver of that right. The operator may only waive any right by making an explicit, written statement to that effect.
Not strictly enforcing a contractual provision in a certain case does not signify a waiver of its application in the future.

Use of the platform and placement of orders imply that the customer knows and accepts the possibilities, operation, technical limitations, and risks of online shopping, has not experienced any operating error on the platform, has seen and understood all required data displayed, and has read and accepted the informational text on all mandatory checkboxes.

The GTC is available as a multilingual notice, partly translated using AI. In case of discrepancies or disputes, the Hungarian version prevails and is binding.

7.3 Applicable legislation

This contract and service are governed by the laws of the European Union and—if fulfilled in Hungary—Hungarian law. In particular, the following sources apply and form the background of the GTC:

  • Directive 2011/83/EU – on consumer rights (under Article 16(a) the consumer has no right of withdrawal for fully performed services)

  • Directive 2000/31/EC – on electronic commerce (notably the information requirements in Article 5)

  • (EU) Directive 2015/2366 (PSD2) – on payment services (notably strong customer authentication and secure payments)

  • Directive 2006/112/EC – on the common system of value added tax (VAT Directive)

  • (EU) Regulation 2016/679 (GDPR) – General Data Protection Regulation (personal data processing principles and security requirements)

  • Act V of 2013 (Hungarian Civil Code) – general rules on contracts and liability

  • Directive 2005/29/EC – on unfair commercial practices (prohibition of misleading and aggressive practices towards consumers)

  • Directive 2013/11/EU (ADR) – on consumer alternative dispute resolution (conciliation procedures)

  • Government Decree 45/2014 (II.26.) – detailed rules on contracts between consumers and businesses (transposition of Directive 2011/83/EU into domestic law)

  • (EU) Regulation 2022/2065 (DSA) – Digital Services Act, guiding the operator as an information society service provider, although the platform does not qualify as an intermediary online platform under the DSA.

  • Enforcement and complaints: The customer may address complaints to the operator’s customer support (see 6.2). If the consumer dispute is not resolved after consultation, the customer may resort to the conciliation board competent for their place of residence (alternative dispute resolution) or initiate court proceedings. The online dispute resolution (ODR) platform operated by the European Commission is also available for resolving the dispute (accessible at https://ec.europa.eu/consumers/odr).

Updated: 2026.05.28.